This is a sample audit of a made-up firm.
Overview
Fernhill Studio · Rosa's mailbox · every email read
Rosa's year in email
Operations, tax and customer service take 79% of Rosa's email time. Four stages repeat with client after client, all of them every month, and 60 hours of the work could run on their own or become a quick check.
Emails
14,93053 on a typical weekdayHours of email
488About 9 hours a weekAnswered within a day
79%57% within the hourHours that could change
6038 run on their own, 22 become a quick checkEmails per month
sent and received, counted onceWhere the time goes
All areasOperations304 h
Tax54 h
Customer service27 h
Marketing25 h
Scheduling21 h
Purchasing18 h
How the work flows: four stages every client goes through
Runs on its ownYou approveStays with youSomeone else
| Job | What it needs | Hours | From now on | |
|---|---|---|---|---|
| Weekly client update | One routine | 28 | ||
| Site visit desk | A shared record | 25 | ||
| Quote first drafts | One routine | 22 | ||
| Permit status checks | One routine | 22 |
Who Rosa works with
emails between teammatesHand-offs inside the team
11,692 emails between the sixRosaMaya
902MayaRosa
412TheoRosa
388RosaTheo
330DevRosa
160Maya is the hub. The two busiest lanes end with Maya, and the claim held on all 200 reshuffles of the data. See every lane