FS
Fernhill
Year 12 · Oct 2025 to Sep 2026
OverviewClients and partnersBack officeWhere time goesJobs6Tools and softwareTeam6Hand-offsWhat waitsProjects
Jobs
Quote drafts122 hPermit checks64 hSupplier orders188 hSite visit desk151 hClient update46 hInvoice reminders97 h
Sample audit
This is a sample audit of a made-up firm.
Jobs
Stage 2 of 6

Permit status checks

Each permit's status is checked every week and the team hears when it moves, not when someone remembers to ask.

64 h a year · 400 conversations · Every month
Tools involvedDocuSign41
From now on41 h runs itself6 h you check17 h stays as is
180 move on
210 move on
60 move on
Done

Answer the office

Starts when

It comes from Tell the team (60).

Today

The office asks for a revised sheet or a signature.

RRosa 74MMaya 18

Tools involved

No tool shows up in this step's email: it runs in the inbox.

From now on You check

Reply drafted, Rosa approves.

Volume

Emails a year
92
Hours a year
6 h
Months it shows up
12 of 12
OctSep

Then

80 conversations end here.

Where the hours go a year

Who carries it emails

  1. DDev501
  2. RRosa382
  3. MMaya107