This is a sample audit of a made-up firm.
TeamIris
I
Iris
14% of the team's email time. Finance, collections and IT and systems take 57% of it.
Hours of email
397About 7.6 hours a weekEmails
9,86035 on a typical weekday, 2,169 sentAnswered within a day
76%52% within the hourSent after hours
6%Before 8, after 6 or on a weekendWhen Iris writes
emails sent, by weekday and hour, over the year12a3a6a9a12p3p6p9pMonTueWedThuFriSatSun
FewerMoreBusiest: Friday 10 am, 72 emails
Where Iris's time goes
All areasFinance112 h
Collections69 h
IT and systems45 h
Automated and bulk38 h
Payroll29 h
Tax27 h
Iris's part in the jobs
hours a year, month by monthHow fast conversations get an answer
662 conversations with a replyWithin an hour
34752%
1 to 4 hours
8713%
4 to 24 hours
6710%
1 to 3 days
9615%
3 to 7 days
426%
Over a week
233%
Where Invoice reminders conversations end
738 conversationsInvoice sentSomeone else
122
Due date passesRuns on its own
69
Send a reminderRuns on its own
200
Answer a questionYou approve
52
Payment landsRuns on its own
295
130 of the 738 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
What could change in Iris's jobs
Runs on its ownYou approveStays with youSomeone else
| Job | What it needs | Hours | From now on | |
|---|---|---|---|---|
| Invoice reminders | A shared record | 71 | ||
| Supplier order follow-up | A shared record | 38 |