This is a sample audit of a made-up firm.
TeamDev
D
Dev
15% of the team's email time. Scheduling, operations and purchasing take 77% of it.
Hours of email
430About 8.2 hours a weekEmails
12,47045 on a typical weekday, 2,868 sentAnswered within a day
84%65% within the hourSent after hours
19%Before 8, after 6 or on a weekendWhen Dev writes
emails sent, by weekday and hour, over the year12a3a6a9a12p3p6p9pMonTueWedThuFriSatSun
FewerMoreBusiest: Wednesday 11 am, 80 emails
Where Dev's time goes
All areasScheduling197 h
Operations80 h
Purchasing54 h
Tax54 h
Facilities19 h
Finance6 h
Dev's part in the jobs
hours a year, month by monthHow fast conversations get an answer
837 conversations with a replyWithin an hour
54865%
1 to 4 hours
9311%
4 to 24 hours
587%
1 to 3 days
759%
3 to 7 days
415%
Over a week
223%
Where Site visit desk conversations end
571 conversationsVisit requestedSomeone else
72
Find a timeRuns on its own
96
Confirm with everyoneRuns on its own
252
Move the visitYou approve
78
Notes after the visitStays with you
72
100 of the 571 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
What could change in Dev's jobs
Runs on its ownYou approveStays with youSomeone else
| Job | What it needs | Hours | From now on | |
|---|---|---|---|---|
| Site visit desk | A shared record | 62 | ||
| Permit status checks | One routine | 30 | ||
| Supplier order follow-up | A shared record | 27 | ||
| Weekly client update | One routine | 6 |