This is a sample audit of a made-up firm.
What waits
Rosa · reply times
What waits
79% of the conversations Rosa replied to got an answer within a day, 57% within the hour. 30 waited more than a week.
How fast conversations get an answer
1,002 conversations with a replyWithin an hour
57557%
1 to 4 hours
13013%
4 to 24 hours
919%
1 to 3 days
11912%
3 to 7 days
576%
Over a week
303%
Where Weekly client update conversations end
179 conversationsCollect the weekRuns on its own
13
Write the updateYou approve
32
Client repliesStays with you
135
26 of the 179 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
Waiting is shown to find where the systems drop a request, not to grade anyone's speed. A conversation that never needed a reply is not counted here.