This is a sample audit of a made-up firm.
Overview
Fernhill Studio · Maya's mailbox · every email read
Maya's year in email
Operations, people and HR and sales take 68% of Maya's email time. Six stages repeat with client after client, all of them every month, and 94 hours of the work could run on their own or become a quick check.
Emails
19,84072 on a typical weekdayHours of email
612About 12 hours a weekAnswered within a day
77%52% within the hourHours that could change
9460 run on their own, 34 become a quick checkEmails per month
sent and received, counted onceWhere the time goes
All areasOperations316 h
People and HR54 h
Sales45 h
Marketing34 h
Legal29 h
Finance28 h
How the work flows: six stages every client goes through
Runs on its ownYou approveStays with youSomeone else
| Job | What it needs | Hours | From now on | |
|---|---|---|---|---|
| Site visit desk | A shared record | 48 | ||
| Quote first drafts | One routine | 30 | ||
| Supplier order follow-up | A shared record | 19 | ||
| Invoice reminders | A shared record | 18 | ||
| Permit status checks | One routine | 12 | ||
| Weekly client update | One routine | 12 |
Who Maya works with
emails between teammatesHand-offs inside the team
11,692 emails between the sixTheoMaya
1,842IrisMaya
1,406MayaTheo
1,288RosaMaya
902DevMaya
610Maya is the hub. The two busiest lanes end with Maya, and the claim held on all 200 reshuffles of the data. See every lane