This is a sample audit of a made-up firm.
TeamKofi
K
Kofi
11% of the team's email time. Sales, marketing and operations take 65% of it.
Hours of email
311About 6.0 hours a weekEmails
7,12026 on a typical weekday, 1,851 sentAnswered within a day
75%52% within the hourSent after hours
12%Before 8, after 6 or on a weekendWhen Kofi writes
emails sent, by weekday and hour, over the year12a3a6a9a12p3p6p9pMonTueWedThuFriSatSun
FewerMoreBusiest: Monday 2 pm, 51 emails
Where Kofi's time goes
All areasSales138 h
Marketing36 h
Operations30 h
Purchasing20 h
Scheduling19 h
Events18 h
Kofi's part in the jobs
hours a year, month by monthHow fast conversations get an answer
478 conversations with a replyWithin an hour
24952%
1 to 4 hours
6213%
4 to 24 hours
4810%
1 to 3 days
6313%
3 to 7 days
337%
Over a week
235%
Where Quote first drafts conversations end
515 conversationsLead comes inRuns on its own
110
Gather the scopeYou approve
154
Draft the quoteYou approve
44
Price and sendStays with you
59
Follow upRuns on its own
147
94 of the 515 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
What could change in Kofi's jobs
Runs on its ownYou approveStays with youSomeone else
| Job | What it needs | Hours | From now on | |
|---|---|---|---|---|
| Quote first drafts | One routine | 70 |