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FS
Fernhill
Year 12 · Oct 2025 to Sep 2026
OverviewClients and partnersBack officeWhere time goesJobs6Team6Hand-offsWhat waitsProjects
Jobs
Supplier orders188 hSite visit desk151 hQuote drafts122 hInvoice reminders97 hPermit checks64 hClient update46 h
Sample audit
Overview
Fernhill Studio · 6 mailboxes · every email read

Your 12th year, in email

Client projects, suppliers and scheduling take 60% of the email time. Six jobs come back every month, and 468 hours of them could run on their own or become a quick check.

Emails
74,212297 on a typical weekday
Hours of email
2,779About 8.9 hours a week per person
Answered within a day
79%57% within the hour
Hours that could change
468301 run on their own, 167 become a quick check

Three kinds of email time

2,779 hours in all
Client-facing
1,212 h44% of the time · 31,880 emailsEmail with anyone outside Fernhill: clients, suppliers, trades.Open
Back office
803 h29% of the time · 14,960 emailsEmail between Fernhill people only: coordination, approvals, hand-offs.Open
Systems and lists
764 h27% of the time · 27,372 emailsNotifications, newsletters, calendar traffic.

Emails per month

sent and received, counted once
June, busiest: 7,620
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep

Where the time goes

All areas
Client projects812 h
Suppliers498 h
Scheduling371 h
Finance318 h
Sales286 h
Permits164 h

Six jobs come back every month

Runs on its ownYou approveStays with youSomeone else
JobWhat it needsHours a yearFrom now on
Supplier order follow-upA shared record188
Site visit deskA shared record151
Quote first draftsOne routine122
Invoice remindersA shared record97
Permit status checksOne routine64
Weekly client updateOne routine46
Six jobs came back every month at Fernhill. What repeats at yours?

Who carries the email

hours a year
MMaya
612
TTheo
541
RRosa
488
DDev
430
IIris
397
KKofi
311

Hand-offs inside the team

11,692 emails between the six
TheoMaya
1,842
IrisMaya
1,406
MayaTheo
1,288
DevTheo
1,034
RosaMaya
902

Maya is the hub. The two busiest lanes end with Maya, and the claim held on all 200 reshuffles of the data. See every lane