This is a sample audit of a made-up firm.
What waits
Theo · reply times
What waits
81% of the conversations Theo replied to got an answer within a day, 61% within the hour. 36 waited more than a week.
How fast conversations get an answer
1,088 conversations with a replyWithin an hour
66461%
1 to 4 hours
13613%
4 to 24 hours
868%
1 to 3 days
11210%
3 to 7 days
545%
Over a week
363%
Where Supplier order follow-up conversations end
722 conversationsOrder placedSomeone else
34
Confirm the orderRuns on its own
80
Check the delivery dateRuns on its own
189
Chase a late orderYou approve
23
Tell the clientYou approve
17
Delivery arrivesSomeone else
52
Close it in the projectRuns on its own
326
121 of the 722 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
Waiting is shown to find where the systems drop a request, not to grade anyone's speed. A conversation that never needed a reply is not counted here.