This is a sample audit of a made-up firm.
What waits
Kofi · reply times
What waits
75% of the conversations Kofi replied to got an answer within a day, 52% within the hour. 23 waited more than a week.
How fast conversations get an answer
478 conversations with a replyWithin an hour
24952%
1 to 4 hours
6213%
4 to 24 hours
4810%
1 to 3 days
6313%
3 to 7 days
337%
Over a week
235%
Where Quote first drafts conversations end
515 conversationsLead comes inRuns on its own
110
Gather the scopeYou approve
154
Draft the quoteYou approve
44
Price and sendStays with you
59
Follow upRuns on its own
147
94 of the 515 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
Waiting is shown to find where the systems drop a request, not to grade anyone's speed. A conversation that never needed a reply is not counted here.