This is a sample audit of a made-up firm.
What waits
Iris · reply times
What waits
76% of the conversations Iris replied to got an answer within a day, 52% within the hour. 23 waited more than a week.
How fast conversations get an answer
662 conversations with a replyWithin an hour
34752%
1 to 4 hours
8713%
4 to 24 hours
6710%
1 to 3 days
9615%
3 to 7 days
426%
Over a week
233%
Where Invoice reminders conversations end
738 conversationsInvoice sentSomeone else
122
Due date passesRuns on its own
69
Send a reminderRuns on its own
200
Answer a questionYou approve
52
Payment landsRuns on its own
295
130 of the 738 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
Waiting is shown to find where the systems drop a request, not to grade anyone's speed. A conversation that never needed a reply is not counted here.