This is a sample audit of a made-up firm.
What waits
Dev · reply times
What waits
84% of the conversations Dev replied to got an answer within a day, 65% within the hour. 22 waited more than a week.
How fast conversations get an answer
837 conversations with a replyWithin an hour
54865%
1 to 4 hours
9311%
4 to 24 hours
587%
1 to 3 days
759%
3 to 7 days
415%
Over a week
223%
Where Site visit desk conversations end
571 conversationsVisit requestedSomeone else
72
Find a timeRuns on its own
96
Confirm with everyoneRuns on its own
252
Move the visitYou approve
78
Notes after the visitStays with you
72
100 of the 571 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
Waiting is shown to find where the systems drop a request, not to grade anyone's speed. A conversation that never needed a reply is not counted here.