What waits
Whole team · reply times
What waits
79% of the conversations the team replied to got an answer within a day, 57% within the hour. 184 waited more than a week.
How fast conversations get an answer
5,400 conversations with a replyWithin an hour
3,07857%
1 to 4 hours
70213%
4 to 24 hours
4869%
1 to 3 days
64012%
3 to 7 days
3106%
Over a week
1843%
Where Supplier order follow-up conversations end
1,260 conversationsOrder placedSomeone else
60
Confirm the orderRuns on its own
140
Check the delivery dateRuns on its own
330
Chase a late orderYou approve
40
Tell the clientYou approve
30
Delivery arrivesSomeone else
90
Close it in the projectRuns on its own
570
212 of the 1,260 conversations are a single email. Single-email system notices end at their only step, so a tall bar on an alert step is expected.
Waiting is shown to find where the systems drop a request, not to grade anyone's speed. A conversation that never needed a reply is not counted here.